Performance Evaluation Using Balanced Scorecard at Johnson & Johnson

Requirements:

1. Develop a balanced scorecard for Johnson & Johnson to evaluate performance across financial, customer, internal business processes, and learning and growth perspectives.
2. Set specific performance targets for key metrics (e.g., ROI, customer satisfaction, production efficiency, employee training hours).

Perspective	Metric	Target Value
Financial	ROI	18%
Customer	Customer Satisfaction	95%
Internal Business Process	Production Efficiency	97%
Learning and Growth	Employee Training Hours	40 hours/employee/year

3. Collect and analyze actual performance data for the current year.
4. Recommend actions to address any performance gaps and improve overall business performance.