Performance metrics Apples & Oranges Inc. is trying to become more efficient in shipping goods. It is experimenting with two new shipping procedure initiatives aimed at achieving this strategic objective. The company has provided the following data regarding the two procedures after one month of implementation: Shipping Procedure A Shipping Procedure B Number of shipping errors 105 Hours from ordered to shipped 16.3 Shipping time (hours from shipped to delivered) Pounds of goods shipped 860,000 797,000 Number of shipments a. Compute the following performance metrics for each program: (1) Average number of shipping errors per shipment, rounded to three decimal places. 132 19.2 8.5 8.7 306 315 Procedure A: or per shipment Procedure B: error per shipment (2) Hours from ordered to delivered, rounded to one decimal place. Procedure A: hours from ordered to delivered Procedure B: hours from ordered to delivered (3) Average pounds of goods per shipment, rounded to two decimal places. Procedure A: lbs. of goods per shipment Procedure B: lbs. of goods per shipment