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performance. She also completes a performance evaluation form for each at the end of their first six months. Those who fail to address signifi-
performance. She also completes a performance evaluation form for each at the end of their first six months. Those who fail to address signifi- cant issues raised in this initial review will be let go after their probationary period ends. Joanna meets with each of her supervisees for a dis- cussion of her evaluation before submitting the form to their managers and the human resource department. Joanna can't think of another year when she had such a diverse group of new hires. Aziz, from the Middle East, gets high marks for his skill in accounting but resists taking direction from female supervisors. Apparently shy, he is reluc- tant to speak up during the weekly new employee sessions. Mary Ellen is a high achiever who graduated as one of the top students in her col- lege's accounting program. Unfortunately, she is overconfident in her abilities (a fact noted by her manager and coworkers) and sometimes com- pletes tasks without seeking the guidance she needs. Based on discussions during their weekly meetings, Joanna knows that Mary Ellen is not used to failing or receiving criticism. Benoit, in contrast to Mary Ellen, is a low achiever. He needs constant guidance from his supervisor on accounting procedures. Benoit's poor work hab- its (i.e., frequently coming in late for work, wait- ing to be told what to do) further detract from his job performance. However, Benoit is a "people person" whose friendliness and humor make him popular with his coworkers. Joanna has completed her six-month evalu- ations for Aziz, Mary Ellen, and Benoit and is set to hold a performance review with each. She has Ve shot on moto g stylus &x12Well as constructive criti- Susan Freeman Smith cism for the three. (xt2115dl) Describe what you think would be a positive, successful, ethical outcome of each performance review. Address the following in your description: outline what tactics could be used to improve the reviewer's ability to give feedback use emotional intelligence guidelines to analyze the reviewer's approach what immediacy behaviors might the reviewer use to improve the feedback process Use the course reading to support your response. Use the following as guidelines for your participation: Joanna Sorensen oversees the new employee program at a small accounting firm in the south- eastern United States. Every year she works with a group of three or four new hires who serve a 12-month probationary period. She meets weekly with the group to discuss company history and policies, books on professional development, accounting regulations, and concerns they raise. She observes them and talks with their immedi- ate supervisors to gather information on their job (Continued
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Case Study 43 Three Performance Reviews Overview Joanna Sorensen oversees a new employee program at a small accounting firm Over the past year she has been working with Aziz Mary Ellen and Benoit each ...Get Instant Access to Expert-Tailored Solutions
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