Periodically, Merrill Lynch customers are asked to evaluate Merrill Lynch financial consultants and services (2000 Merrill Lynch Client Satisfaction Survey). Higher ratings on the client satisfaction survey indicate better service with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use = .05 and test to see whether the consultant with more experience has the higher population mean service rating.

Consultant A		Consultant B
= 16		= 10
= 6.82		= 6.25
= 0.58		= 0.7

1. State the null and alternative hypotheses. H₀: ₁ - ₂ Selectgreater than 0greater than or equal to 0less than 0less than or equal to 0equal to 0not equal to 0Item 1 H_a: ₁ - ₂ Selectgreater than 0greater than or equal to 0less than 0less than or equal to 0equal to 0not equal to 0Item 2
2. Compute the value of the test statistic (to 2 decimals).
3. What is the p-value? Use Excel. The p-value is Selectless than .005between .005 and .01between .01 and .025between .025 and .05between .05 and .10between .10 and .20greater than .20Item 4
4. What is your conclusion? SelectThe consultant with more experience has a higher population mean ratingCannot conclude the consultant with more experience has a higher ratingItem 5