Personal cleanliness while working in the hospitality is important in order to maintain customer confidence for the organisation that you work for.

Develop a personal cleanliness routine that you have use when preparing for work (prior to starting your shift). The routine must include at least eight (8) personal hygiene practices that you need to do.

Use the template provided.

1

2

3

4

5

6

7

8

-What are six principles underpinning the provision of enhanced customer service experiences for customers?

-Provide five examples of generic professional service standards for service industry personnel in hospitality?

-What are five examples of generic professional service protocols for service industry personnel in hospitality?

-List 6 attitudes and attributes required by staff who work in hospitality?

-What are five examples of the roles and responsibilities of supervisors and managers in relation to the provision of quality customer service?

-What are five examples of the roles and responsibilities of operational personnel in relation to the provision of quality customer service?

-Provide five sources of information on current service trends and changes that impact service delivery?

-Give three examples to illustrate how changes in the competitive environment can impact planning for quality customer service?

-Give three ways the economic climate the business faces impact their planning for quality customer service.

-What are three ways the introduction of new technologies or equipment might impact planning for quality customer service?

-Identify three ways management changes and organisational restructures might impact venue planning for quality customer service.

-How might the use of different recruitment practices impact planning for quality customer service?

-How should trends in customer service preferences impact planning for quality customer service?