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Pete has decided he was being too demanding of the servers in his coffee shop, so he no longer insists they clear tables as soon

Pete has decided he was being too demanding of the servers in his coffee shop, so he no longer insists they clear tables as soon as customers leave, return menus to the rack at the front of the store, or refill the sugar and salt receptacles every day. Pete has likely forgotten the importance of ______ in a service business.

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