Phase / Step Deliverables (turn in) ETM 3635 Individual Quality Improvement Project - Pizza Shop ETM 3635 Individual Quality Improvement Project - Pizza Shop PowerPoint Presentation 14. PowerPoint A pizza shop has been receiving many complaints that delivery takes too long. Also, customers Max 12 slides of mostly figures Presentation with voice A pizza shop has been receiving many complaints that delivery takes too long. Also, customers Include voice over slides over slides have been complaining that the pizza is only warm but not hot, among other complaints. have been complaining that the pizza is only warm but not hot, among other complaints. As the shop manager, you have been offering customers a $10 coupon for their next order if As the shop manager, you have been offering customers a $10 coupon for their next order if they complain, You also kept records of delivery time (from time order is received to time they complain. You also kept records of delivery time (from time order is received to time Project Rubric / Evaluation delivered to the customer) recorded electronically by the driver, It is estimated that only 80% delivered to the customer) recorded electronically by the driver. It is estimated that only 80% Part 1 (60 points) of customers redeem their Coupons of customers redeem their Coupons. Charter (10): The shop also retained delivery and complaint records The shop also retained delivery and complaint records SIPOC (10):