Philbin is a service representative for the Maryville Gas and Electric Company. At the request of a customer, Philbin made a house call to inspect a furnace that was not operating properly. Philbin told the customer that the furnace needed to be replaced and that the company price was $900. Philbin also told the customer that she sold furnaces as a sideline business and that she would install a new one for only $700. The customer agreed to this price, and Philbin, without Maryville's knowledge, installed the new furnace.

Was Philbin disloyal to Maryville Gas and Electric Company?

Can the company demand any money from Philbin?

Can Maryville fire Philbin?

Any other issues raised here?