Question
Philip Crosby suggested that quality is free (For every dollar you spend on quality assurance, you save $10 on failure costs. Share an example of
Philip Crosby suggested that quality is free (For every dollar you spend on quality assurance, you save $10 on failure costs. Share an example of exceptional quality or exceptionally poor quality (product or service) you received. Link your experience with Philip Crosby's statement that quality is free. Do you believe Crosby is right?
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Operations Management Processes and Supply Chains
Authors: Lee J. Krajewski, Larry P. Ritzman, Manoj K. Malhotra
10th edition
978-013280747, 132807394, 9780132951814, 132807475, 132951819, 978-0132807395
