Phyllis is at a party when Roger starts telling a story about his dog. Roger is always hilarious, so Phyllis knows he will be entertaining. She is smiling and laughing as Roger is telling the group stories about his dog, including when he mentions that his dog has been missing for a few days. Phyllis is waiting for the punchline, so she continues laughing and smiling. Roger looks at her and is very upset. The group moves without her to another location. How did Phyllis's anticipation form a barrier to effective listening?

a$.$ Phyllis did not remember the details of Roger's story when responding

b$.$ Phyllis interrupted and showed that she didn't care to listen

c$.$ She missed important nonverbal cues and responded inappropriately

d$.$ Phyllis missed important information and responded incorrectly