pick the correct answer: A, B, C or D 11. Prohibitions against both quid pro quo and hostile work environment sexual harassment should contain: A. a procedure for employees to use to report instances of harassment

B. a discussion of the disciplinary actions that will be taken when harassment has taken place C. a commitment to educate and train organizational members about sexual harassment D. all of the above. 12. As a manager, A. you must realize that your company does not have time to investigate claims of sexual harassment B. when it has been determined that sexual harassment has taken place, tell the victim not to worry C. when it has been determined that sexual harassment has taken place, take corrective action as soon as possible D. it is best to hide and ignore claims of sexual harassment because such claims could damage your company's reputation. 13. Which of the following is NOT a way in which companies contribute to the local economy: A. salaries B. local elections C. wages D. taxes. 14. Displaying pornography at the workplace: A. is illegal as an element of creating a hostile environment B. is harmless at the workplace C. only affects the person who is displaying it D. must be accepted as part of employees' individual rights. 15. Diversity among employees in the workplace due to age, gender, race, ethnicity, religion, sexual orientation, gender expression, socioeconomic background, education, experience, physical appearance, accent, capabilities, disabilities, birthplace, nationality and any other characteristic used to distinguish people is an excellent resource as long as all individuals are, regardless of their background, work side-by-side and are treated with: A. fairness B. cultural awareness C. opportunities to advance D. all of the above. 16. Which of the following pairs of companies might be considered competitors? A. Poland Spring and Barnes and Noble B. State Farm Insurance and Walgreens C. Boeing and Chevrolet D. Toshiba and Sharp 17. As discussed in class, in making decisions, managers seek to improve personnel, which improves ______, which improves the _____, which improves profits. A. people; customer B. management; manager C. structures; general environment D. performance; product 18. In the TEDx talk by Sophia Self that we watched in class, which of the following is NOT a tip that Sophia Self gave for avoiding overthinking? A. prioritize your problems B. keep in mind that for most decisions there is room to go back later and adjust your decision C. if a decision won't matter in 5 years, don't spend more than 5 minutes on it D. all decisions are of equal importance, therefore ensure to get every decision exactly right. 19. In the Decision-Making Process, in which step does the manager develop guidelines that will help in future decision making? A. Learning from feedback B. Assessing alternatives C. Recognizing the need for a decision D. Implementing the chosen alternative. 20. According to the Classical Model of Decision Making, the step in which the manager ranks each alternative from least preferred to most preferred according to personal preferences assumes that the manager A. possesses the mental facility to process this information B. knows what future course of action is best for the organization C. has the availability of all information about alternatives D. all of the above.