Pimentel and Major (2014) state "one of the frameworks conceived to help organisations to measure performance in this perspective is the BSC. It seeks to translate organisation's strategy and vision into: (i) the financial perspective; (ii) the customer perspective; (iii) the internal business perspective and (iv) the learning and growth perspective" (p. 765).

The simulation uses the Balanced Scorecard to measure performance across four categories including financial, internal business process, customer, and learning and growth.

How have you used this tool to navigate the simulation and improve process performance?