plaese answer in abcde

53. Employees at Charlotte International have been frustrated with management on just about everything. The conict episodes are viewed by both sides as personal attacks ratherthan attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a thirdparty intervention that has high process and decision control while employees prefer a high level of process control and no decision control. Employees at Charlotte International prefer which of the following types of third-party intervention? 0 a.inqulsitor O b.mediator O c. competitor O o. arbitrator 0 e. abstainer 54. which of the following best describes relationship conict? 0 a. One party perceives that another party might oppose Its interests. b. The conict ls between two individuals rather than departments or organizations. c. The conict episodes are viewed as personal attacks rather than attempts to resolve the problem. at Two people adopt a win-win rather than a win-lose orientation. e. The conict ls between two departments rather than individuals in the organization. 0000 55. Senior executives at a large retail organization want employees to become more customer-friendly. Employees think they are sewing customers well enough. and the company is the dominant player in the market. What should the executives do to create an urgency to change in this situation? a. Stop trying to convince employees that 0 they should change their behavior and use other strategies to gain market share. b. Keep pushing employees to change, 0 even though they don't see the need to change, and attempt to replace the existing change agent. c. Introduce punishments for employees 0 who do not become more customer- friendly. 6. Inform employees about the driving forces In the external environment 0 indicating that the company's dominant position will be threatened unless they become more custorner'friendly. 0 e. Introduce a reward-punishment scheme to promote the change in the organization