Planning is concerned both with ends (do a) and means (how it is to be done).

Question 1 options:

	True
	False

Question 2 (1 point)

Generally, strategic plans do not work well for small, entrepreneurial companies.

Question 2 options:

	True
	False

Question 3 (1 point)

Motivational theories are universal and applicable regardless of country or culture.

Question 3 options:

	True
	False

Question 4 (1 point)

The purpose of organizing is to arrange and structure work to accomplish organizational goals.

Question 4 options:

	True
	False

Question 5 (1 point)

Making job responsibilities narrower and more specialized is the most effective way of motivating employees.

Question 5 options:

	True
	False

Question 6 (1 point)

Disturbances that interfere with the transmission, receipt, or feedback of a message are called feedback.

Question 6 options:

	True
	False

Question 7 (1 point)

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

Question 7 options:

	True
	False

Question 8 (1 point)

Planning reduces overlapping and wasteful activities.

Question 8 options:

	True
	False

Question 9 (1 point)

The majority of studies have found that professional recruiting organizations generally produce the best candidates.

Question 9 options:

	True
	False

Question 10 (1 point)

Evaluating an organization's intangible assets is part of conducting an internal analysis in the strategic management process.

Question 10 options:

	True
	False

Question 11 (1 point)

Not all managers have the capabilities or skills to be effective leaders.

Question 11 options:

	True
	False

Question 12 (1 point)

Effective team leaders are increasingly taking the role of coach and facilitator.

Question 12 options:

	True
	False

Question 13 (1 point)

Job descriptions focus on the job, while job specifications focus on the person.

Question 13 options:

	True
	False

Multiple Choice

Question 14 (1 point)

For communication to be successful, meaning must be conveyed and ________.

Question 14 options:

	distributed
	understood
	received by the other person
	transmitted

Question 15 (1 point)

The ________ answers the question "What is our reason for being in business?"

Question 15 options:

	operational goal
	strategic plan
	strategic purpose
	mission statement

Question 16 (1 point)

Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care associates who've all been consistently performing well. Customer feedback has been impressive and Pat is planning to give the associates bonuses. As a manager, Pat believes it is important to let the subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

Question 16 options:

	decision making
	expressing emotion
	social interaction
	motivation

Question 17 (1 point)

The accumulated end results of all the organization's work processes and activities are called ________.

Question 17 options:

	feedback control
	organizational performance
	organizational planning
	scenario planning

Question 18 (1 point)

Which of the following statements about planning is TRUE?

Question 18 options:

	) Planning establishes goals or standards that eliminate the need for controls.
	Planning is concerned with ends but not means.
	Planning is concerned with means but not ends.
	Planning is concerned with both means and ends.

Question 19 (1 point)

Communication is the transfer and understanding of ________.

Question 19 options:

	meaning
	words
	ideas
	messages

Question 20 (1 point)

An organization that divides its sales responsibilities for pharmaceutical products into Ontario, Quebec, the Maritimes, and Western Canada is using ________ departmentalization.

Question 20 options:

	geographical
	product
	customer
	functional

Question 21 (1 point)

The need for such factors as status, recognition, attention, self-respect, autonomy, and achievement occur at which level on Maslow's hierarchy of needs?

Question 21 options:

	social
	physiological
	self-actualization
	esteem

Question 22 (1 point)

A(n) ________ represents employees and seeks to protect their interests.

Question 22 options:

	human resources department
	employee counsellor
	labour union
	human rights commissioner

Question 23 (1 point)

Temporary groups created to accomplish a specific task are termed ________.

Question 23 options:

	command groups
	self-managed teams
	task groups
	cross-functional teams

Question 24 (1 point)

The night security personnel at Apex Corporation have been assigned additional duties, including mail sorting, data entry, and light maintenance tasks. This is an example of job ________.

Question 24 options:

	sharing
	enrichment
	enlargement
	extension

Question 25 (1 point)

Individual motivation ________.

Question 25 options:

	is a personality characteristic
	can be difficult to control
	leads people to act in a set way
	varies from situation to situation

Question 26 (1 point)

The basis on which jobs are grouped together is called ________.

Question 26 options:

	departmentalization
	formalization
	coordination
	specialization

Question 27 (1 point)

The key to ________ control is taking managerial action before a problem occurs.

Question 27 options:

	concurrent
	feedforward
	progressive
	timely

Question 28 (1 point)

Work specialization is ________.

Question 28 options:

	the basis on which jobs are ranked relative to their value to the businesses
	the degree to which activities require highly specialized skills
	the degree to which tasks are divided into separate jobs
	the basis on which jobs are grouped together

Question 29 (1 point)

Galaxy Corporation is organized into five departments: human resources, finance, marketing, production, and engineering. Galaxy uses ________ departmentalization.

Question 29 options:

	functional
	specialization
	process
	product

Question 30 (1 point)

Appropriate controls can help managers look for ________ and areas for improvement.

Question 30 options:

	unmotivated employees
	failing technologies
	equipment failures
	specific performance gaps

Question 31 (1 point)

________ is the tendency for individuals to expend less effort when working collectively than when working individually.

Question 31 options:

	Synergy
	Groupthink
	Social loafing
	Socio-emotional cohesiveness

Question 32 (1 point)

A ________ is a strategic design for how a company intends to profit from its strategies, work processes, and work activities.

Question 32 options:

	mission statement
	business model
	master plan
	functional strategic plan

Question 33 (1 point)

Which of the following is an example of a high-performance work practice?

Question 33 options:

	self-managed teams
	centralized decision making
	skill-based compensation
	closed communication

Question 34 (1 point)

Organizational structure is defined as ________.

Question 34 options:

	a process that involves decisions about span of control and formalization
	a formal arrangement of jobs within an organization
	the basis on which jobs are grouped together within an organization
	a process that involves decisions about departmentalization

Question 35 (1 point)

Planning is often called the primary management function because it ________.

Question 35 options:

	is the most important management function overall
	creates a unified vision for organizational members to work toward
	sets the tone for the organization's culture
	establishes the basis for all the other management functions

Question 36 (1 point)

The willingness of effective team members to do anything that has to be done to help the team succeed is known as ________.

Question 36 options:

	groupthink
	mutual trust
	unified commitment
	goal focus

Question 37 (1 point)

Which of the following is a characteristic of work teams?

Question 37 options:

	neutral synergy
	random and varied abilities
	complementary skills
	act primarily to share information

Question 38 (1 point)

A written statement that explains the job content, environment, and conditions of employment is called a ________.

Question 38 options:

	job specification
	job description
	job responsibility
	job preview

Question 39 (1 point)

One of the first activities of the human resource management process involves ________.

Question 39 options:

	providing employees with up-to-date knowledge and skills
	identifying and selecting competent employees
	providing employees with flexible job assignments
	preparing detailed job descriptions

Question 40 (1 point)

The receiver translates a sender's message into meaning through a process called ________.

Question 40 options:

	restating
	decoding
	encoding
	feedback

Question 41 (1 point)

People with a high need for achievement ________.

Question 41 options:

	prefer highly challenging goals
	make good managers, especially in large organizations
	emphasize helping others achieve their goals
	prefer moderately challenging goals

Question 42 (1 point)

The control process assumes that ________.

Question 42 options:

	performance standards are already in place
	employee monitoring costs are necessary partof doing business
	employees require clear directions from management
	strategic plans are fixed

Question 43 (1 point)

According to path-goal theory, which leadership behaviour is used when a leader sets challenging goals and expects very high performance levels from subordinates?

Question 43 options:

	achievement-oriented
	task-oriented
	relationship-oriented
	transactional

Question 44 (1 point)

According to the University of Iowa studies, a leader who tends to centralize authority, impose work methods, and make unilateral decisions has a(n) ________ leadership style.

Question 44 options:

	autocratic
	transactional
	directive
	democratic

Question 45 (1 point)

At which step of the strategic management process do managers try to find out what the competition is doing and what pending legislation might affect the organization?

Question 45 options:

	formulate strategies
	conduct market analysis
	conduct external analysis
	identify current mission, objectives, and strategies

Question 46 (1 point)

In which of the following cases is communication used to control employee behaviour?

Question 46 options:

	Glenn lets Ann know that the deadline for her project has been postponed.
	Sandy tells Mitch that she's happy with the progress he's making.
	Chris gives Jason tips on how to improve his performance.
	Jan informs Sara that there is a dress code at work.

Question 47 (1 point)

Which of the following did Fiedler develop to measure a leader's style?

Question 47 options:

	least-preferred coworker questionnaire
	most-preferred manager questionnaire
	most-preferred relationship questionnaire
	leadership aptitude survey

Question 48 (1 point)

Generally speaking, formal planning is associated with ________.

Question 48 options:

	higher profits
	shorter time frames
	higher costs
	higher waste of time

Question 49 (1 point)

________ leadership is the ability to create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation.

Question 49 options:

	Charismatic
	Transactional
	Visionary
	Transcendental

Question 50 (1 point)

Studies of the factors that contribute to organizational performance have shown ________ relationship between strategic planning and performance.

Question 50 options:

	a mixed
	a neutral
	a positive
	no