Question
Please according to the case: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3682608 Based on your understanding of service encounter 2.0 , answer the following: What technologies are integrated into Peloton's core
Please according to the case: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3682608
Based on your understanding of service encounter 2.0, answer the following:
What technologies are integrated into Peloton's core experience encounter? What are the roles of these technologies, Peloton employees, and customers in the encounter?
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Marketing Research
Authors: Alvin C. Burns, Ronald F. Bush
7th edition
0133074676, 978-0133074673
