Please address all questions.

Answers should not be too short.

Q1:

Give three (3) examples of strategies you can use to communicate in a team where individuals have different ways of expressing emotions because of their cultural backgrounds.

Q2:

Briefly explain how the following non-verbal cues could be misunderstood when used by different cultural groups.

Non-verbal cue How it could be misunderstood Eye contact Gestures Paralanguage (voice, tone, pace, pitch rhythm, style) Body languageBarbara is an accountant and thoroughly enjoys the interaction with others that she has in the workplace. You are Barbara's manager. You find Barbara personable and trustworthy, and she is always available to listen to you and others when they have a work-related issue or grievance. As a result, Barbara has developed positive relationships with many of her colleagues, increasing her job satisfaction. In a meeting, Barbara puts forward the idea of implementing a mentoring program in the organisation. Troy, another accountant in your team, quickly dismisses Barbara's suggestion, arguing a lack of time and resources to implement the program. Troy is dismissive of Barbara's idea despite her having spent time putting a presentation together for the meeting. After the meeting, Barbara sends Troy an email requesting that he look at her presentation. He ignores the email and doesn't respond. Barbara takes Troy's response personally and begins to feel unappreciated, unsupported, and less confident in her abilities. She bottles up her emotions and begins to have trouble finding enjoyment in her work tasks. You notice a change in Barbara's mood and that she finds it harder to stay motivated and enthusiastic when you are around her. When you ask her how she is feeling, Barbara's emotions come to the surface, and she describes how disconnected she feels from both Troy and the organisation