Please answer 18 and 19

QUESTION 18 Benchmarking lets an organization: O replace quality with productivity. O protect its processes and trade secrets from rival firms. O eliminate quality control. O know where it stands competitively in its industry. O limit employee participation in total quality management. QUESTION 19 Dera Diamonds Inc. is a premium jeweler. Its clientele includes movie stars, politicians, businessmen, and popular socialites. It has a team of jewelry experts that designs jewelry for each of its client from scratch. Everything is made to meet the specific requirements of the clients, and no two jewelry pieces uced by this company has ever been identical. This is an example of crowdsourcing O mass production O benchmarking O customization O standardization