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Case Discussion 9: Google In January 2018, Google began publicly offering its internal information technology UT) training course online, hosted by Coursera, an online learning website. The introductory course is designed for, and is open to, anyone without an |T education. Those who complete it receive the Google IT Support Professional Certificate, which should prepare them for entry-level lTjobs in any company, including Google. The curriculum includes labs, guidance on r"soft skills", interactive evaluations, and 6-4 hours of video lessons. The certificate program is designed to prepare students for basic IT support functions such as troubleshooting, customer service, networking, operating systems, system administration, automation, and security. The program costs $49 per month. Estimated time to completion is 8 months fora student who invests 8 to 10 hours per week on the courses. Total expected cost for one student is about $400 to 8600. Google offered a full scholarship for 10,000 qualified applicants who either applied by February 20, 2018 or were selected by nonprofit partners offering in-person support. Total expected cost to Google is $4 million to $6 million. The scholarship program of offering free tuition to 10,000 people can be interpreted, at least in part, as a hiring strategy, because |(Boogie will ultimately hire some of the people who complete the certificate program. However, many people who complete the program will end up joining other companies, in which case Google will have provided free training to those workers without reaping any ofthe return on that investment. Question: Firms are often reluctant to provide "general training: because, once trained, the worker might get poached by a competing firm that effectively :free rides: on the initial firm's training investment. Why would Google spend millions of dollars knowing that, in many cases, it will ultimately end up training another firm's workers for free