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Blunt and Straightforward Rozita Rozita is a manager in the Human Resources department. She has a team of seven employees to assist her with the training activities for the organization. Rozita is a boss who is very insensitive to other people. She only focuses on her tasks and fails to understand that the feelings of her employees or peers are important. She would speak and say things harshly, scream from her cubicle if she needs anything from the person across the room, and give blunt comments to the person if a report given to her is not according to what she wants. One of her subordinates, who is known as the veteran in the department, feels uncomfortable with Rozita's attitude and managing style. Ahmad is a rank-and-file staff who basically knows all the work and processes, as well as the shortcuts in completing his task. However, he feels that his knowledge is not something which needs to be shared as the other employees in the department are all university graduates. Azzahra, who is the CEO of the organization, notices the uncomfortable and tense situation in the Human Resources department. She calls Rozita to her office and speaks to Rozita regarding the situation. She advises Rozita to change to ensure that the staff of the department would remain loyal to the organization. CASE STUDY QUESTIONS 1 Why is it necessary for Azzahra to talk to Rozita about her behaviour? 2 Identify three possible ways how Azzahra can give feedback to Rozita. 3 In what ways can you get Ahmad to share his knowledge with everyone in the department