Please answer. ASAP.

1. The typical balanced scorecard is best described as containing:

a. financial performance measures.

b. nonfinancial performance measures.

c. both financial and nonfinancial performance measures

d. both financial and nonfinancial performance measures, the latter often covering a broad range of perspectives that focus on customers, internal operations, and learning and growth.

2. The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT:

a. innovative processes used to create new products, services, and processes

b. motivating current employees

c. providing service and support to the customer after the sale

d. delivering existing products and services to best meet the needs of customers

3. All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT:

a. How do we achieve greater employee satisfaction?

b. What new products do we create?

c. How do we provide information systems with updated technology?

d. How will we motivate and empower our employees?