please answer asap i need it urgent

Kindly suppose being a customer service employee in a hotel and that you received an email from a dissatisfied customer complaining about front desk staff and room cleanliness.

Respond to the guest through a professional email within 24 hours. The email should include the following

1. Apologize for any inconvenience. (2 pts)
2. Explain what may have caused the issue. (2 pts)
3. Propose an actionable, detailed solutions (4 pts)
4. Explain how you can improve the customer's experience in the future. (3 pts)
5. Offer an incentive. (2 pts)
6. Encourage customer response. (2 pts)