Please answer q1 and q2. Thank yoou

Answer question 1 - 3 based on the passage below. The designer created a prescription home-delivery system that organizes medications into presorted, easyto-open packets labeled by date and time-and sends them straight to your door. You will receive your medications in packets with clearly marked time stamps that you tear open at specific times for you to consume. 1. What insight did the designer discover that inspired their creative ideas? (2 Marks) 2. By using a "How Might We" phrase, transform the insights into practical design solutions