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Please answer the following question clearly so I can read it. Introduce a banking trend or an issue around CRM2 (i.e. industry report, from a

Please answer the following question clearly so I can read it.

Introduce a banking trend or an issue around CRM2 (i.e. industry report, from a consultant, a news story, or from a regulator). Include the following

Three to five key points from the source(s)
A reflection on the relevance of the key points
Include a link to the relevant source or video

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