Please answer the following questions:

1. What is BPMN and how can it standardize work activity? Provide an example.

2. Why are periodical process maturity assessments critical to identifying breaks in service? Provide an example.

3. What is capacity management and how critical is it to controlling product quality? Provide an example.

4. What is the difference between a policy, process, and procedure? Provide an example to show how each document supports the other.

5. What are service level metrics? Provide three examples of service level metrics.