Question
Please answer the following questions from this book, Thanks so much! A Guide to Customer Service Skills for the Service Desk Professional, 4e Author: Donna
Please answer the following questions from this book, Thanks so much!
A Guide to Customer Service Skills for the Service Desk Professional, 4e
Author: Donna Knapp
ISBN: 9781305445871
Chapter 7 review questions
Chapter 7 review questions
21) What are three benefits of having a clearly stated objective when designing and making presentations?
22) What do you need to know about your audience when designing and making presentations?
23) Rehearsing a presentation involves memorizing every word you want to say. True or False? Explain your answer
24) What are two ways to handle questions when making a presentation?
25) Understanding how to do something is the same as actually doing it. True or False? Explain your answer
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The Complete Database Marketer Tapping Your Customer Base To Maximize Sales And Increase Profits
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1st Edition
1557381925, 978-1557381927
