Please answer the following questions:

1. In evaluations of online classes, learners often cite a lack of support as a significant deficiency. Outline your ideal support system for ensuring that learners who need extra help or have questions receive the assistance they deserve as they progress through the material.
2. As eLearning continues to grow, it becomes increasingly important to determine whether classes or training are effective. How can we determine if eLearning classes are meeting their goals and have a positive return on investment (ROI)? Describe how you would develop an analytical approach to assess the class you are designing and ensure it is hitting its mark.