Please answer the following questions with True or False:

T F Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, e-mail, or face-to-face assistance. T F Although online documentation is essential, written documentation material also is valuable, especially in training users and for reference purposes. T F User training typically is scheduled before the system is installed; the training sessions offer a poor opportunity to distribute the user manual and explain the procedures for updating it in the future. T F A separate test area is necessary' to maintain system security and integrity and protect the operational environment. T F A successful information system requires training for users, managers, and IT staff members. T F A training plan should be considered early in the systems development process. T F When developing training, keep in mind that a manager does not need a system overview to ensure that users are being trained properly and are using the system correctly, but he or she does need to understand every submenu or feature. T F Vendor training often gives the best return on training dollars because it is focused on products that the vendor developed. T F A single in-house training program will meet everyone's needs. T F Depending on the system, data conversion can be done before, during, or after the operational environment is complete. T F Data conversion is easier when the new system replaces a manual system, because all data can be entered manually, unless it must be scanned. T F All analysts feel that maintenance work is more attractive than developing a new system, which they see as boring and routine