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Please answer the following True or False questions ( each worth 2 points ) A product or service that performs best may not provide the

Please answer the following True or False questions (each worth 2 points)
A product or service that performs best may not provide the highest value.
True ______ False______
Work performance data is input to quality control.
True ______ False______
A Software organization can reach CMMi level 3 without completing level 2.
True ______ False______
Hierarchical cultures have shown to have a positive relationship with managing for quality.
True ______ False______
During the managing quality process, the requirements from quality plan are turned into test and evaluation instruments.
True ______ False______
Project audit is a tool for quality control.
True ______ False______
Cost of prevention and appraisal are often part of the project budget, but the cost of failure usually is not.
True ______ False______
To assess the quality of a product, one needs to look at the price tag
True ______ False______
ISO 9000 is grounded on the conformance to specification definition of quality
True ______ False______
Quality metrics are output of managing quality.
True ______ False______
Please answer the following multiple choice questions (each worth 3 points)):
Which of the following is not a Demings point
Constantly improve the system
Create a quality culture.
Adopt a new philosophy.
Institute education and self-improvement
Break down barriers between departments
Deming emphasizes that training should be
Hands on
Mandatory
Available to everyone
Based on employee performance
Self-paced
The Crosbys 4 absolutes of Quality do not include -----------------
Quality means conformance to requirements
The system for assuring quality is inspection
The performance standard is Zero defect.
The measurement of quality is the price of nonconformance,
The following are tools/techniques in quality planning except -----------------
Data gathering
Flowcharting
Test planning
Quality metrics
Cost-benefit analysis
The following are tools/techniques in controlling quality except -----------------
Data gathering
Data analysis
Inspection
Statistical sampling
Test planning
Flow charting
Garvins dimensions of product quality include the following except -----------------
Features,
Serviceability,
Aesthetics
Sustainability
Durability
Perceived quality
The following are input to controlling quality except -----------------
Quality metrics
Deliverables
Project documents
Work performance data
None of the above
The following are tools/techniques in managing quality except -----------------
Data gathering
Customer needs analysis
Audits
Flow charting
Root Cause Analysis
The key requirements to consider for the quality of a products life cycle include the following except --------------------:
Reliability
Safety
Delivery
Serviceability
Maintainability
Baldrige Award has __________ Criteria
5
10
30
50
None of the above

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