please answer those 4 questions ASAP PLEASE
CASE Hunter Harrison As was observed in the chapter-opening profile, few Finnson, a Teamsters vice-president who at the time rep- would argue with Hunter Harrison's ability to influence resented the running trades (e.g., locomotive engineers how things are done within a company. In addition to and conductors), noted that the number of arbitrated dis- restructuring the CP organization, Harrison worked hard cipline and dismissal cases had skyrocketed in his area of to instil a new culture built on the core values of good the company, Brian Stevens, an official within the Unifor service, safe operations, asset optimization, cost control union, acknowledged that having the Board's backing and developing people (for related discussion on culture enabled Harrison to implement the changes more quickly change, see Chapter 15). According to the late Harrison, and farther than he was ever able to do at CN it all boils down to more personal accountability and to communicate the new vision and to drive his mes- responsibility when it comes to performing your job sage of personal accountability and responsibility (11) you don't do it), you aren't going to stay." Doug home, Harrison instituted whiteboard sessions in which managers could "blue-sky" ideas. He also revived his 2. Analyze the different influence tactics available Hunter Camps, first introduced during his time at CN to the unions, and discuss how these options Rail, as three-day retreats that brought people at all related to their power source(s). If the threat of levels, including the occasional union leader, together a strike is muted due to potential intervention by to learn the principles straight from Harrison's mouth. the federal government, then what other influ- The camps provided Harrison a forum to communicate ence tactics are likely to be used? Explain. directly, thus "cutting through the mud." Harrison's new vision for the company also affected employees in the 3. As the trend toward increased efficiency contin- management ranks. Traditional roles and the scope of ues, when negotiating, what approach do you feel work activities, particularly among the non-unionized would be most effective for the company? For the management ranks (roughly 2,000 employees), were unions involved? Is it possible to achieve a win- blurred. For example, all management employees-in win solution? Explain addition to their administrative roles-were required to 4. What are the risks in this situation? Consider this take training and get certified to work on freight trains. question from the perspective of the company, Rapid change was not easy for the company's unionized of the unions, and of the federal government. employees. In response to CP's move toward greater Consider topics covered in other chapters. efficiency and flexibility, union leaders raised (and Sources: Canadian Pacific Railway Lid website www.cpe calen continue to raise) concerns about their pensions, ben about pour history, retrieved February 12, 2015: en.wikipedia.org efits (eg, health spending accounts), and new work wiki Canadian Pacific Railway retrieved February 12, 2015. Gordon Pitts, "Turnaround Ace Inside the Hunter Harrison bra at CP Railway rules. The unions have long expressed concerns about The Globe and Moll. April 25, 2014, www.theglobeandmat.com report the safety of having office workers being cross-trained on-business/rob-magazine/hunter-harrisoncp-report on business to operate large, heavy equipment, potentially replac magazinelorico 18190120, retrieved February 15, 20151 kr Owram, "CP Rol's Hunter Harrison We're Doing Things That People ing conductors and locomotive engineers. Moreover, the Didn't Think Woreimaginable, noncio Post October 2014 business unions alleged that Harrison's changes contributed to financialpost.com2014/10/04/prishunter homson-were-dong dysfunctional working conditions within the company. things that people didnt think were imaginable, retrieved February 15 2015: Federal Government Orders End to CP Ral Strik CIV and raised concerns over work schedules, fatigue man- News June 11, 2012, www.cnews.ca/federal government orders agement (eg. work breaks, mandatory rest periods), and end-to-coralsk.1832408 retrieved February 15, 2015: Alton the installation of crew.recording devices in train cabe Bailey. "Union Sees CP Ral Training Program Safety Problem Complicating matters for the unions at the time was the Vancouver News 1a Auly 22, 2014, www.ews 110.COM/2014 07/22/uniones-cp-all-training program safety problem fact that the federal government was not likely to tolerate comment page 1. reieved by 12, 2015 CP lengthy rail strikes within Canada Encourages Once Workers to Learn How to Dr Tr Sty Concerns Anecy Targ Olion and Experience 1 Analyze the different influence tactics available as possible SoCo webruary 2, 2015, www.cbc to Hunter Harrison at the time radical changes canews od 1935. ved bruy 1 2018 were being introduced, and discuss how these Owiam, Finance Posty 11, 2015 options related to his power sources). Which of com/2015/02/11/canadianpocinerare prepares for his available tactics were most effective in being wwwdowy 1 2018 EAN CPU OND ing about change of the company? Do you think February 12 www.thegando his approach has led to internalization, complioton banner ance, or resistance? Explain why 2290201 CASE Hunter Harrison As was observed in the chapter-opening profile, few Finnson, a Teamsters vice-president who at the time rep- would argue with Hunter Harrison's ability to influence resented the running trades (e.g., locomotive engineers how things are done within a company. In addition to and conductors), noted that the number of arbitrated dis- restructuring the CP organization, Harrison worked hard cipline and dismissal cases had skyrocketed in his area of to instil a new culture built on the core values of good the company, Brian Stevens, an official within the Unifor service, safe operations, asset optimization, cost control union, acknowledged that having the Board's backing and developing people (for related discussion on culture enabled Harrison to implement the changes more quickly change, see Chapter 15). According to the late Harrison, and farther than he was ever able to do at CN it all boils down to more personal accountability and to communicate the new vision and to drive his mes- responsibility when it comes to performing your job sage of personal accountability and responsibility (11) you don't do it), you aren't going to stay." Doug home, Harrison instituted whiteboard sessions in which managers could "blue-sky" ideas. He also revived his 2. Analyze the different influence tactics available Hunter Camps, first introduced during his time at CN to the unions, and discuss how these options Rail, as three-day retreats that brought people at all related to their power source(s). If the threat of levels, including the occasional union leader, together a strike is muted due to potential intervention by to learn the principles straight from Harrison's mouth. the federal government, then what other influ- The camps provided Harrison a forum to communicate ence tactics are likely to be used? Explain. directly, thus "cutting through the mud." Harrison's new vision for the company also affected employees in the 3. As the trend toward increased efficiency contin- management ranks. Traditional roles and the scope of ues, when negotiating, what approach do you feel work activities, particularly among the non-unionized would be most effective for the company? For the management ranks (roughly 2,000 employees), were unions involved? Is it possible to achieve a win- blurred. For example, all management employees-in win solution? Explain addition to their administrative roles-were required to 4. What are the risks in this situation? Consider this take training and get certified to work on freight trains. question from the perspective of the company, Rapid change was not easy for the company's unionized of the unions, and of the federal government. employees. In response to CP's move toward greater Consider topics covered in other chapters. efficiency and flexibility, union leaders raised (and Sources: Canadian Pacific Railway Lid website www.cpe calen continue to raise) concerns about their pensions, ben about pour history, retrieved February 12, 2015: en.wikipedia.org efits (eg, health spending accounts), and new work wiki Canadian Pacific Railway retrieved February 12, 2015. Gordon Pitts, "Turnaround Ace Inside the Hunter Harrison bra at CP Railway rules. The unions have long expressed concerns about The Globe and Moll. April 25, 2014, www.theglobeandmat.com report the safety of having office workers being cross-trained on-business/rob-magazine/hunter-harrisoncp-report on business to operate large, heavy equipment, potentially replac magazinelorico 18190120, retrieved February 15, 20151 kr Owram, "CP Rol's Hunter Harrison We're Doing Things That People ing conductors and locomotive engineers. Moreover, the Didn't Think Woreimaginable, noncio Post October 2014 business unions alleged that Harrison's changes contributed to financialpost.com2014/10/04/prishunter homson-were-dong dysfunctional working conditions within the company. things that people didnt think were imaginable, retrieved February 15 2015: Federal Government Orders End to CP Ral Strik CIV and raised concerns over work schedules, fatigue man- News June 11, 2012, www.cnews.ca/federal government orders agement (eg. work breaks, mandatory rest periods), and end-to-coralsk.1832408 retrieved February 15, 2015: Alton the installation of crew.recording devices in train cabe Bailey. "Union Sees CP Ral Training Program Safety Problem Complicating matters for the unions at the time was the Vancouver News 1a Auly 22, 2014, www.ews 110.COM/2014 07/22/uniones-cp-all-training program safety problem fact that the federal government was not likely to tolerate comment page 1. reieved by 12, 2015 CP lengthy rail strikes within Canada Encourages Once Workers to Learn How to Dr Tr Sty Concerns Anecy Targ Olion and Experience 1 Analyze the different influence tactics available as possible SoCo webruary 2, 2015, www.cbc to Hunter Harrison at the time radical changes canews od 1935. ved bruy 1 2018 were being introduced, and discuss how these Owiam, Finance Posty 11, 2015 options related to his power sources). Which of com/2015/02/11/canadianpocinerare prepares for his available tactics were most effective in being wwwdowy 1 2018 EAN CPU OND ing about change of the company? Do you think February 12 www.thegando his approach has led to internalization, complioton banner ance, or resistance? Explain why 2290201
