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1. At the SafeWay Hotel, each room attendant is issued one electronic key that is coded to provide access to the rooms he/she is assigned to clean for that day. These keys are called: a. floor keys. b. section masters. c. building masters. d. E-keys. 2. Which of the following statements about a hotel security program is false? a. Due to lost or stolen keys, hotels typically stock extra keys for each safe deposit box. b. Hotels evict visitors who have no specific reason for being on the property. c. Electronic locking systems recode keys every time a new guest checks in. d. Most guestroom locks have a deadbolt mechanism. 3. Which of the following is a common hotel security procedure? a. require identification before issuing a room key to guests b. never mention a guest's room number aloud C. issue E-keys to all hotel managers and supervisors d. a and b 4. Which of the following statements about lodging security issues is true? a. Standard security procedures apply across the lodging industry. b. Managers should look upon the theft of hotel towels, ash trays, and so on as just the cost of doing business. c. Security information for employees should be tailored to fit the needs of their specific jobs. d. Hotels are required by law to have security staff available and on the property 24 hours a day. 5. The general manager of a large, mid-market hotel wants to hire off-duty police officers as part-time security staff. Which of the following statements about off-duty police officers is false? a. They may be better able to identify known criminals. b. They are oriented more toward crime prevention than the apprehension of criminals. c. They may have superior training in dealing with emergencies. d. They might be fatigued after already working a full duty shift.6. A hotel's contract security company should be responsible for supervising: a. the hotel's in-house security team. b. the hotel's security director. C. contract security employees. d. off-duty police officers working as security officers for the hotel. 7. Even where the law permits security officers to make a citizen's arrest, they should do so only: a. when a guest is under suspicion of burglary. b. when a guest is under suspicion of credit card fraud. c. if a sworn police officer cannot respond in time. d. after receiving the approval of the hotel's general manager. 8. Which of the following is an appropriate action for a hotel's in-house security officer? a. asking questions following an incident b. use of deadly force c. search of a guest's room for evidence d. detaining all suspects involved in an incident 9. Compensatory damages are awarded: a. to punish a defendant for outrageous conduct. b. to the plaintiff for pain and suffering. c. only when punitive damages are also awarded. d. based on the emotions of the plaintiff. 10. Which of the following factors helps in determining foreseeability at a given property? a. the visibility of local police in the surrounding community b. the prior incidence of that type or similar types of crime on the premises c. the crime rate of the surrounding community d. b and c