Please comment on two of your fellow students responses, if you agree or disagree, please explain why.

Rolan Respond 1:

The guest-checkout procedure is having the proccess of being able to take care of the guest's account as soon as possible and no mistakes. Here are the 11 steps of processing an account in order.

1. Guest requests checkout.

2. Desk clerk inquires about quality of products and services.

3. Guest returns key to desk clerk.

4. Desk clerk retrieves hard copy of electronic folio.

5. Desk clerk reviews folio for completeness

6. Guest reviews charges and payments.

7. Guest determines method of payment.

8. Guest makes payment.

9. Desk clerk inquires about additional reservations.

10. Desk clerk files folio and related documents for the night audit.

11. Desk clerk files folio and related documents to housekeeping and other departments in the hotel if necessary.

It is always good to have a good check-out process because one wrong click of a button and files can be messed up. Having this as the clerk you are the main representative of the hotel and you need to take care of all guests so they can write an excellent review for the other people they read the ratings of the hotel. Also having top notch customer service skills is very important.

Ara Respond 2 :

Checkout's goal is to process the guest's request for settlement as quickly and efficiently as possible. It's also important for the lodging establishment to maintain a quality-control system: posting errors can mean erroneous charges for guests and lost income for the lodging establishment.

The guest checkout involves the following steps:

Guest requests checkout.

Desk clerk inquires about the quality of products and services.

Guest returns the key to the desk clerk.

Desk clerk retrieves a hard copy of the electronic folio.

Desk clerk reviews the folio for completeness.

Guest reviews charges and payments.

Guest determines the method of payment.

Guest makes payment.

The desk clerk inquires about additional reservations.

Desk clerk les folio and related documents for the night audit.

Desk clerk communicates guest departure to housekeeping and other departments in the hotel if necessary.

Start by setting your goals and keep them simple. Take care of guests and maintain the data needed for the lodging establishment's income statement. You can establish operational procedures when you keep these goals in mind by following these steps.