Please complete the following questions:

Chapter 12 Questions: 2, 6, 8, 11, & 12.

2. Why are listening skills important in effective communication? How can you improve your listening skills?

6. What is the purpose of status review meetings? When should they be con- ducted? What should be covered at such meetings?

8. What should be done before a meeting to properly prepare for the meeting? What should be done during a meeting to ensure that the meeting will be effective? Describe how personal computers, cell phones, tablets, and other technologies could help or hinder meeting effectiveness.

11. Why is it important to control changes made to project documents? How can you achieve effective control?

12. Describe what is meant by the terms collaborative communication tools and Web 2.0 tools and provide a list of some of these tools. How can these tools help improve project communications?