Please consider the following quote by Florence Heffron:

"A tranquil, harmonious organization may very well be apathetic, uncreative, stagnant, inflexible, and unresponsive. Conflict challenges the status quo and stimulates interest and curiosity. It is the root of personal and social change, creativity, and innovation."

Please write a description of a conflict situation that you observed or experienced in the workplace. As this can be a sensitive topic, please feel free to use fictitious (fake) names as you write. Apply the theories discussed in chapter nine (conflict and negotiation) to try to understand the conflict.

Relate the following questions to your example:

2. What is the problem?
4. What material from the text applies to the problem and why?
6. What recommendation linked to the unit material might apply? Why?
8. Were there any positive developments resulting from the conflict?

Please be creative and comprehensive in your recommendations. Be sure to use course theories to justify your recommendations.