1. Please define the term 'knowledge gap'.
2. Please identify two common workplace issues and explain how the stresses of these can affect thinking processes.
3. What is TNA (Training Needs Analysis) and what is its purpose?
4. Please list five (5) types of discrimination that may occur. Please list five (5) types of discrimination that may occur.
5. Describe why it is important to communicate clear objectives to relevant personnel in the workplace.
6. What constitutes as a safe environment for thinking processes?
7. Explain how having a transparent relationship with employees will help towards building a trusting, professional relationship in implementing a two-way communication process.