Please follow the guidelines mentioned here while doing the project 2:

Inform Brian about the need of a meeting with him in the following ways:

. Explain how you would ask him for a meeting.

What reasons will you provide for meeting him (i.e. justify the cause of the meeting).

Would you consider having an impartial observer in your meeting? Justify the reason,

Discussions at the meeting:

Assure Brian about his good service to date. Let him know about the outcome of the survey Explain the how you would explain the importance of customer feedback in a business organisation, still being polite to your old employee. How do you think he would react? Please explain how you would deal with the situation according to his reaction.

Learning and development plan:

Explain how you would plan a training. What sort of training do you think would be appropriate for this situation? Would you take Brian's view into consideration? Why or why not? How would you justify the training to Brian? How do you think he would react about the training? How would you deal with the situation accordingly?

Recommend some learning activities for Brian that you think would be appropriate for him.

Do you think developing new KPIs for Mr Brian would be fruitful?

Yes or no. Please justify your answer If yes, please describe the process of developing KPIs. Would you take Brian's view in this regard into consideration?

Implement the plan.

Discuss how you would implement the plan. Discuss your role post-implementation Your conclusion should include explanations regarding

1. Anti-discrimination legislation 2. Ethical principles 3. Codes of practice 4. Health and safety.