Please follow the instructions in this case analvsis. The total marks for this is 10 marks. Mohammad Al Oraimi, his wife Fatima, and their two daughters were vacationing and visited a popular restaurant, Sur Seafood Specialty Restaurant that has several locations in Al Sharqiyah governorate. The hostess was friendly, and their table location was removed from the general crowdgood for their young children. Mohammad observed that their waiter was incredibly attentive to their needs without seeming like he was hovering. Their water and soft drink glasses were never empty, and they never had to ask for more bread; yet, at the same time, the family felt "alone" enough to engage in the most intimate of family conversations. The waiter also paid a lot of attention to Mohammad's young children. He demonstrated grace and patience, and some humor, while waiting on the decision of a 5 year old girl. The meal service itself was well-timed. All the dishes came out almost simultancously. In addition. Mohammad had a friend who was running late in joining them for dinner. He had called to let them know what he wanted and Mohammad placed his order. When the food arrived, however, his friend wasn't there yet. The waiter, without prompting, took his food back to the kitchen to keep it warm until he arrived. Throughout the course of the evening, their waiter consistently, but not constantly, checked in to see if their needs were met. Later that evening, one of his children complained of stomach pains and vomited. The next moming, Fatima called Sur Seafood Specialty Restaurant not to complain-as her daughter was fine in the moming- but rather to let them know to check their food. During that call, she complimented their waiter. A few days later, she received a call from the restaurant's corporate office. The representative called to thank her and to let her know that they were sending a food inspector to that particular restaurant. Thereafter, she received a call nearly every day updating her on the progress of the inspection. Finally, she was told that the restaurant had received a clean bill of health. A few wceks later, Mohammad and Fatima received a 30 OMR gift certificate in the mail, cven though their daughter's symptoms were probably related to simply overeating! Answer the following questions: 1. How does this experience illustrate the five customer service dimensions? (20 marks) a. Reliability b. Assurance c. Empathy d. Responsiveness e. Tangibles Word Count: 750-1000 words