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please help! describe what steps you would take to do a troubleshooting session with a non-technical user. this week we are looking at troubleshooting ipv4

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please help!

describe what steps you would take to do a troubleshooting session with a non-technical user. this week we are looking at troubleshooting ipv4 routing protocols. describe the steps your would take to do a troubleshooting session with a non-technical user

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