please help!!

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. The two goals are in conflict, and Elis is feeling anxious since meeting both goals does not seem possible. Phoebe is also facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in a significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. However, she views this as a great opportunity to demonstrate her competence for the promotion assessment that is coming up at the end of the year. She perceives this as an exciting challenge. Phoebe is facing a stress. work-to-life balance functional life-to-work balance dysfunctional