please help

Human Perfonnance System: Case 1' Laptop Limited's business is now at an all-time peak, with an approximate doubling of sales from its previous year. The sales organization has grown from six employees to eight and, though the company has managed to hold steady on the headcount in other areas, it is considering adding to staff in the technical division in another yearthe technical people work long hours. While there have been few problems with the units, customers almost always want extras soon after purchase [memory upgrades, docking stations, etc.). The sales representatives are the only employees of Laptop Limited that are paid on a salary plus commission basisall others are paid a straight salary. In order to capitalize on the surging interest in its product, the company has given its repair technicians instructions to scan their clients' workplaces and to submit leads to the sales department if it appears that the potential for the sale of any additional laptop computers. Laptop Limited has not told the technicians how they are to determine if the potential exists for additional sales. Once a lead is submitted, the repair technician will not be notied if a sales representative is dispatched to that client. The marketing function has expressed its conviction that gross sales can be increased almost 60% in the next 15 months. Q1. Do you believe that the repair technicians will begin to submit leads as expected? Why or why not? Q2. If you answered, \"Yes\" to the previous question, do you believe the repair technicians will continue to submit leads over time? Why or why not? Q3. What changes, if any, would you recommend to Laptop Limited to help them maintain or enhance organizational performance