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Qusines Although e-business and e-commerce options may not be considered in the ofl they are eventually considered, their successful implementation will require a detailed plan. EXERCISES 1. In Question 2 of Exercise 5.1, you were asked to interview five local business owners. Ask them how they manage to identify how customer needs might change over time and how they would plan on responding to such changes. 2. While interviewing them, ask how they go about manaaing their cash flow. Ask how far ahead they pln their cash-flow management. 3. If they have a website, ask how they planned for its creation and use. Disaster Watch The man who is prepared has his battle half won - Miguel de Cervantes