please help me with the first three questions

Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that sales revenue is a nonfinancial merc Cb a leading indicator Oc. a lagging indicator d. both a leading and a lagging indicator The tendency for managers to behave like the performance metrics are the strategic objectives is known as a. metrics errors b. motivated reasoning c. common measures has d. surrogation Motivated reasoning, surrogation, and common measures bias are three terms describing a. strategic initiatives within the balanced scorecard framework b. three perspectives of the balanced scorecard c. mission-focused metrics commonly used in the implementation of the balanced scorecard d. cognitive or psychological biases that may impact decision making with the balanced scorecard