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CaseStudy(2)

Youareaprojectschedulingmanager,workingforPriaTelConsulting.PriaTelConsultinghasbeencontractedbyPASK TechnologiestoprovideTelephoneTechnicalSupportaswellasaCustomerSupportManual,followingthelaunchofthe newPASKSnowDetecto2000productlineinMarch2021.Thelengthofthecontractis8weeks,afterwhichitmaybe renewed. TheSnowDetecto2000isasnowdetectingdevicewhichsendssignalstoacustomer'scellphoneviahomeinternetto alertthecustomerastowhensnowmustbeshoveled.Snowlevelsdisplayinthedownloadedmobilesoftware application.TheproductissettolaunchinMarch2021,asthecompanybelievesthatthiswillbeaparticularlyheavy snowfallseasoninOttawaandishopingthiswillbeapopularholidaygift. ThecontractawardedtoPriaTelConsultinghasastartdateofMarch1,2020.Thefirstdeliverableinthecontractisfor aCustomerSupportGuideandManual.ThismanualwillbeproducedintheOttawaofficeofPriaTel,writtenbyRobin, thecompany'stechnicalwriter.TheManualwilltake1weektoproduce,atacostof$5000.00.Thismanualmustbe availabletoallCustomerSupportstaffinorderforthemtoprovideTelephonesupport.Oncethemanualiscomplete,it willbedistributedviaemailtoalltelephonesupportstaff,whowillbegiven1daytoreadthemanualbeforetheirfirst scheduledphonesupportshift. Followingthedistributionofthemanual,PriaTelConsultingwillprovidePhoneSupporttoallPASKcustomerswho purchasethenewSnowDetecto2000device.Supportwillbeoffered7daysaweek,from10amto8pmeachday. ITUpdatestotheTelephoneandComputerSystemsatallPriaTeloffices,responsibleforalloffices,areconducted between6:00amand8:00amandDailyOfficeCleaningtakesplacebetween8pmand10pmeachday.Theproject schedulingmanagerisnotresponsibleforthecostorschedulefortheseactivities. TelephoneCoveragewillbehandledasfollows: OttawaOffice: 10amto8pmSaturday,Sunday,Monday,Tuesday Staff-Edrei,Pat,Tina,Krishna-eachavailabletoworkaMAXIMUMof40hoursperweekatarateof$18/hr TorontoOffice: 10amto8pmThursday,Friday,Saturday,Sunday Staff-Damian,Margo,Nomusa,Anika-eachavailabletoworkaMAXIMUMof40hoursperweekatarateof $18/hr EachCustomerSupportemployeewillhavetocertifythattheyhavereadandunderstoodtheCustomerSupportGuide andManualbeforebeginningPhoneSupportwork.

1. Please show the Resources you scheduled for this project (Screenshot from MS Project). How did you determine if the resource is a work, cost, or material resource? (4 marks) (Please delete the resources from your MS Project file which you are NOT scheduling for your project).

2. Assuming that YOU are the PM, show the Calendar (with working hours, such as 9-5) for YOURSELF (your name) for the event day May 22, 2022. (Screenshot from MS Project) (4 marks - 2 for part a and 2 for part b) 2.b. Show your Project Calendar settings with working hours. Explain why you chose this option for your project.

3. What is a milestone stipulated in this project? How did you show this in MS Project? (4 marks)

4. When (on what date) do you expect the project to begin? How did you arrive at this estimate? (4 marks -2 for part a and 2 for part b)

4.b. Is there a risk of setting the start date for this project's activities as a specific (fixed) date? Why?

5. Please paste a view of your complete GANTT Chart, including tasks, here. (8 marks - 4 marks for content, 4 marks for formatting

6. What estimation technique would you use to calculate your budget for gas? Why? (1 mark)