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1. Business Requirements

1.1 Background, Business Opportunity, and Customer Needs

The town needs a new digital system that replaces the archaic and increasingly difficult system that is already in place for their library. This new platform will be easier for librarians to edit the stock of the library and keep track of all inventory. Furthermore, it will be easier to add new objects to the system. This system will not only benefit the librarians, but it will benefit the patrons as well. Patrons are tired of using the old system for checking out books; with the new system, patrons will be able to search for books and check the status of the books they have currently checked out. The new system will offer more services for the patrons as well such as inter-library loans, donations, volunteer opportunities, and the ability to reserve rooms at the library. Overall, this system will keep the library in a much more organized and comprehensible state.

Approximately 60% of patrons return books late and are subject to a late fee; because of this issue, there are many patrons who are unable to check out the popular books because they are late. The system will minimize this percentage due to the ability to check more easily when the book is due/when it will be late. The search feature on the system will minimize the time a patron spends trying to find a book in the library, which could range from 10-30 minutes. People, in general, do not like to ask for help; therefore, this system relieves the possible stress in patrons to ask for help. There is a 40% possibility for librarians to make clerical errors in adding/editing/removing library items in the current system that is in place. With the new system, it will make this process much less prone to error, which, in turn, creates a more accurate environment for both librarians and patrons.

1.2 Business Objectives and Success Criteria

BO-1 Reduce late books by 50% within 6 months of implementation.

BO-2 Reduce the amount of clerical mistakes in adding/editing/removing library items by 70% within 6 months of implementation.

SC-1 Have 80% of current library patrons create a profile on the new system within 6 months of the implementation.

1.3 Business Risks

R-1: Librarians may not want to learn a new system

R-2: Library patrons do not make user accounts

R-3: Patrons may have adapted to the current system and will not want to learn the new one.

R-4: Librarians will most likely make mistakes due to their unfamiliarity to the new system, at first.

R-5: If a new system is not implemented the library runs a risk of falling behind to competitors due to an outdated system.

R-6: By not updating the system the library risks losing patrons that are unsatisfied with the current system.

R-7: By updating the system the library runs the risk of losing patrons that were used to the old system.

R-8: Some patrons may not have much experience with computers and the new system could be too hard for them to understand.

2. Vision of the Solution

2.1 Vision Statement

This system offers a seamless way for patrons to access various library systems, check books out/in, and check the late status of their checked out books, which will reduce the amount of late books. This system will minimize the possibility of clerical mistakes by librarians and, in turn, it will be more accurate in representation of book availability and of the newest additions to the library itself. The system will create an organized and orderly atmosphere for both librarians and library patrons.

2.2 Major Features

FE-1: Create and maintain a library catalog

FE-2: Add/remove/edit library items

FE-3: Search items in the library

FE-4: Borrow and return items

FE-5: Place items on hold when they are not on the shelves

FE-6: Create personal accounts

FE-7: Create/edit/remove library events in a public calendar

FE-8: Access a research database

FE-9: Offer another set of systems (interlibrary loan, reserve study rooms, donate, volunteer

FE-10: View/cancel library fees

FE-11: Create/maintain library blog

FE-12: Add/remove databases

FE-13: Maintain library accounts

2.3 Assumptions and Dependencies

AS-1 Library is run on standard networked PCs

AS-2 Patrons have access to a computer to create a user account

AS-3 Librarians/Patrons are capable of using/learning a new system

DE-1 Patrons will have a user account

DE-2 Have relations with other libraries in order to initiate interlibrary loan

DE-3 Patron and librarian involvement/willingness to transition