Please I want an exact and correct answer

Quality Management Module Project

Model (1)

Business organizations in the current era seek to prove their existence, by providing the best services they can, so that these services exceed the expectations and requirements of customers, providing the best is the key basis through which these organizations enter to achieve progress and excellence over their competitors, because the current business environment The environment is rapidly changing, and the usual way of doing business is no longer appropriate for this environment.

From here, business organizations have become obligated to search for everything that can achieve their strategies in various ways and methods, which will help them achieve the highest levels of performance and excellence to reach the highest levels of customer satisfaction, as the customer has become.

In the circle of attention and focus and the focus of the attention of many organizations that are trying to attract it in various ways and possible means, the issue of total quality management has become one of the topics that receive wide attention in the world of business organizations of all kinds and sizes and in the public and private hospitals sector in particular, because the philosophy of total quality management It focuses on the customer and how to meet his growing needs and desires, as well as the necessity of integrating activities and functions within the organization, and sharing in all administrative levels, in order to master the work from start to finish with the least possible errors and costs, and total quality management focuses on continuous improvement in all aspects The organization and emphasizing the awareness of all employees in the organization as a basis for excellence.

Quality standards are a set of bases on which to measure the extent of the excellence of the work of any organization or institution in terms of performance, and in terms of the specifications of the outputs it provides, either in the form of services or goods, that is, regardless of its service or production field, whether it works in the private sector or the government sector, identifying and evaluating strengths and weaknesses, and working to correct various errors; To ensure the delivery of products according to the specified specifications, in the required time and within the allotted cost.

This type of standards is called quality assurance standards, which are based on four basic processes of quality planning, quality assurance, and quality control, as well as permanent and continuous development.

Noting that the developed countries have taken upon themselves the responsibility of allocating a not insignificant part of their budget; In order to advance both the health and education sector in countries, these two sectors were considered a basis for the advancement of society and countries, and to achieve progress and prosperity, on the basis that a healthy mind resides in a healthy body, and a healthy body is in the service of society, institutions, the environment and all areas and aspects of life in the state.

Cleopatra Hospitals Group is the largest and most important private hospital group in Egypt, established in 2014, and it is one of the 30 most important stocks in the Egyptian Stock Exchange, equipped at the highest level, and works to provide the best service and health care to its patients. Cleopatra Hospitals Group operates 6 hospitals in Egypt with a total capacity of 789 beds. Its medical facilities include Cleopatra Hospital, Cairo Specialized Hospital, Nile Badrawi Hospital, El Shorouk Hospital, El Kateb Hospital, and Queens Hospital. The group served more than one million people, according to its annual report for 2021, and performed 35,000 surgeries. Also, about 80% of its revenues come from hospital services.

Required:

The student must submit a detailed study of quality management in hospitals and its application to the Cleopatra Hospitals Group in a practical way. The study includes the following:

1. The concept of total quality management in health institutions (hospitals)

2. The importance and requirements of the application of total quality management in hospitals

3. The tasks of total quality management in hospitals

4. Quality dimensions in hospitals

5. The stages of applying total quality management in hospitals

6. Joint International Commission on Accreditation of Healthcare Institutions

7. Standards for quality improvement and objectives of the quality scale in hospitals

8. Quality standards for health human resources

9. Total quality standards in hospitals

10. Obstacles and Prospects for the Application of Total Quality Management in Hospitals

Please provide good content including graphs and tables, and you can use the internet and any other aids to present your point of view and suggestions.

.