Please limit the answers into three sentences only.

Situational examples:

A. Dustin, a front desk cashier, is awarded as the Employee of the Month for July in STI Hotel Bangkok because of his excellent and customer-centered service. He delivered zero error on guest billings each shift he is in. Which aspect of service quality is evident in the scenario? Why?

B. During slack periods, Chantilly Cove Hotel's Reservations Manager Leah would rally her team to upsell rooms and group packages. It has been a struggle for most hotels in their area to keep up with occupancy levels in offsetting low-generating weekdays to not-so-performing weekends. Which characteristic of hotel operations is evident in the scenario? Why? Explain your answer briefly.

C. John is a project developer of small commercial hotels who scouts for sites where there are high volumes of pedestrian and vehicle traffic. He considers the movement of people passing by the area as one of the criteria in determining whether a new project is feasible or not. Which characteristic of hotel operations is described? Why?

D. Grace works in 129 Resort Hotel as an architect under the corporate planning and development division. She is mainly consulted as to which equipment, furniture, and fixtures are most appropriate to use and where these should be placed considering its shapes and sizes. Which aspect of service quality is described in the scenario? Why? Explain briefly.

E. STI Hotel Malaysia is awarded as the #1 Hotel in 2018 in terms of service quality. This distinction is evident as all of its employees epitomize courtesy and confidentiality in their dealings with their guests and the management. This, in turn, justifies a good return rate of guests for the hotel, which gives a 90-95% occupancy level across that year. Which aspect of service quality is described in the scenario? Why?