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Choose all that Apply: Which of the following steps should be performed by the CIS for creating a part dispatch for systemboard through TechDirect? Logging fusion ticket to request DPK via DDL Access the customer's DDL account to retrieve DPK and activate the os for the customer Enter the customer's contact and email address into the primary contact fields when requesting a systemboard through Tech Direct Verify the customer email address As CIS TechDirect - Dispatch Process The CIS TechDirect installation process is explained with the help of the following process flow Customer contacts the TS to set up a service and bring the system into CIS (Walk-in CIS option available only in India, China and EC partner-ed CIS) CIS troubleshoots the problem The systemboard replacement is required Verify the customer email address and inform the customer that the email provided will be used to access their DDL to retrove the DPK 11 DPK is needed, the TechDirect validales the customer's email by sending an email or contacting the customer. Then sets an expectation with the customer on retneving DPK from DDL and activales Win 10 after the service is completed TS (L2) submits a Fusion incident CIS uses TechDirect to create a parts dispatch for the systemboard and must populate customer's email address in the parts request form in the TechDirect website TechDirect receives the systemboard parts request and validates if there is a need for DPK CIS/CAR/MIS replaces the systemboard and returns system to customer Customer can access their email with link/instructions to retrieve DPK from DDL and activate Windows CIS/CAR/MIS - Dispatch Process The CIS/CAR/MIS dispatch process is explained with the help of the following process flow Customer contacts the TS TS determines the Hardware (HW) issue and sets up CIS/CAR/MIS service entitlement CIS/CAR/MIS receives system from customer and conducts troubleshooting Systemboard replacement required TS (L2) submits a Fusion incident If DPK is needed, TS procures the email address, sets an expectation with the customer on retrieving DPK from DDL, and also activates the Win 10 after the service is completed TS creates parts request for systemboard and validates the need for DPK CIS/CAR/MIS submits the parts request to the TS via email/Service Request (SR) through Dell support website CIS/CAR/MIS replaces the systemboard and returns the system to the customer The Customer can access their email with linklinstruction to retrieve the DPK from DDL and activate Windows Customer contacts the TS TS troubleshoots the problem Systemboard replacement is required If DPK is needed, TS procures the email address, sets an expectation with the customer on retrieving DPK from DDL, and also activates the Windows 10 after the service is completed TS validates the need for a DPK TS creates a part dispatch for the systemboard and sets up an onsite service with customer Customer will access their email with link/instructions to retrieve DPK from DDL and then activate the windows Onsite technician replaces the systemboard and completes the service TS (L2) submits a Fusion incident