Please provide a clear and complete answer

Figure 3-1 titled "Guest Responses to Environmental Influences" act as a comprehensive framework for managing service excellent in a company. Refer to the Accor Group company, how do you use the framework in Figure 3-1 towards company model of service environment! List the name of the company You may add image/ table to better illustrate your answer Write the references on where you obtain the data FIGURE 3-1 Guest Responses to Environmental Influences Cengage Learning 2012 Mood Amblent conditions Use of space Physiological Perceived Functional congruence Come and stay service Personality Cognitive Signs, Symbols, and environment Expectations Stay away Artifacts Demographics Emotional Other people Individual Environment Servicescape" Moderators Responses Outcomes Source: Reprinted with permission from Journal of Marketing, published by the American Marketing Associs tion. Adapted from Servicescapes: Impact of Physical Surroundings on Customers and Employees, Mary Jo Bitner, April 1992, Vol. 56, p. 60