Please provide clear instructions on how to do these

9	On the CallCenterReport worksheet, add formulas that will summarize the issues for the department entered in cell B3. In cell B6, add an INDEX function that will use an INDIRECT function to retrieve the department issue list for the department listed in cell B3. Use an absolute reference to B3, and then use a relative cell reference to A6 as the row_num argument. Copy the formula down to cell B9.	4
10	In cell C6, add a COUNTIFS function that will count the number of departments on the CallData worksheet. Use the Dept named range as criteria_range1, and then use an absolute reference to B3 as criteria1. Use the Reason named range as criteria_range2, and then use cell A6 as criteria2. Copy the formula down to cell C9.	4
11	In cell D6, add a COUNTIFS function that will count the number of calls coming from the department listed in B3. Use the Dept named range as criteria_range1, and then use an absolute reference to B3 as criteria1. Use the Reason named range as criteria_range2, and then use cell A6 as criteria2. Use the On_Hold named range as criteria_range3, and then use "Y" as criteria3. Copy the formula down to cell D9.	4
12	In cell E6, add an IF statement with a nested AND that will enter a status notice. If the number of calls on issue in cell C6 is greater than 3 and the number of calls on hold in cell D6 is greater than 2, then "Check Hold Issue"should display. Otherwise, nothing should display. Copy the formula down to cell E9.	4
13	In cell B12, add an AVERAGEIF function that will find the average call length for the Dept named range and the criteria specified in cell A12. In cell C12, add a COUNTIF function that will count the number of calls for the Dept named range and the criteria specified in cell A12.	8
14	In cell D12, add a formula that sums two COUNTIFS formulas. The first COUNTIFS will count the number of calls associated with the Dept named range and criteria specified in cell A12 that received a grade F, and the second COUNTIFS will do the same for grade D.	4
15	In cell E12, add an IF statement using a nested OR function that will return any notes associated with the issue. If there are more than 10 issues reported with a grade below a C in cell D12, or when the number of scores less than C divided by the total calls in cell C12 is greater than 50%, then "Explore Issues" should display. Otherwise, the result will be blank. Copy the formulas in B12:E12 down through row B16:E16.	4
16	In cell H11, add a MAX function that will show the maximum call length minutes using the Call_Length named range. In cell H12, add an INDEX function that will use the Dept named range as the array associated with a MATCH function to determine the lookup array for the longest call referenced in H11 from the Call_Length named range with an exact match.	8
17	In cell H13, add an INDEX function that will pull the satisfaction rating associated with a MATCH function to determine the lookup array for the longest call referenced in H11 from the Call_Length range with an exact match.	4
18	On the CallCenterReport worksheet, in cell G19, type Y. In cell J19, type Friday. Name the range A18:J19 Call_Criteria. In cell B22, add a DCOUNT function for the CallDataAll database to find the count of the satisfaction rating currently listed in cell B21 using the Call_Criteria named range.	0
19	In B23:B26, add database functions that find the DAVERAGE (B23), DSUM (B24), DMAX (B25), and DMIN (B26) for the CallDataAll named range. Use named ranges in the formulas. Select the cell range B22:B26, and then copy the formulas to column C.

Call Hour Call Length Satisfaction Rating Cell Day On Hold Issue Grade Weekday 2 Accounting Call Day On Hold Public Atfairs Public Affairs Public Affairs 6.7 2 Accounting 3.7 2 N 1 N 3 N A N 92 B.8 72 3 Apcounting Financial Ad Publie Affairs 4.2 92 2 Accounting 3 N 4 Public Affairs 2 Public Affairs 2 Publie Atfairs 2 N 5 N 5 N 112 Public Affairs 5.1 2 Public Affairs 2 Admissions 2 Public Allairs 3 Admiss ons 2 Public Affairs 84 68 4.2 3.3 8 3 6 N 2.6 7.2 5 N 4.7 76 2 N 3 Public Atfairs Financal Aid Public Affairs 6.7 94 3.7 3 Public Affairs 93 54 5 Y 2 Apcounting ca 11 Data | Lists | Cal 1CenterReport + Call Hour Call Length Satisfaction Rating Cell Day On Hold Issue Grade Weekday 2 Accounting Call Day On Hold Public Atfairs Public Affairs Public Affairs 6.7 2 Accounting 3.7 2 N 1 N 3 N A N 92 B.8 72 3 Apcounting Financial Ad Publie Affairs 4.2 92 2 Accounting 3 N 4 Public Affairs 2 Public Affairs 2 Publie Atfairs 2 N 5 N 5 N 112 Public Affairs 5.1 2 Public Affairs 2 Admissions 2 Public Allairs 3 Admiss ons 2 Public Affairs 84 68 4.2 3.3 8 3 6 N 2.6 7.2 5 N 4.7 76 2 N 3 Public Atfairs Financal Aid Public Affairs 6.7 94 3.7 3 Public Affairs 93 54 5 Y 2 Apcounting ca 11 Data | Lists | Cal 1CenterReport +