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Summary EC. (Easy IChairs} is now in the stage ofinternal expansion and departmental growth. Inga Swanson is a longterm employee and has become essential for other areas offocus for the growing organization. The scenario presented to the firm indicates that change needs to occur; specifically addressing the growing responsibilities: recruiting experienced candidates, hiring qualied employees, and strategically placing and distributing company information The rm will focus explicitly on capturing, collecting, and storing knowledge for the company. Then explaining how the action commands will a'ect the performance ofthe organization. Subsequently, the firm will describe an efficient and effective way of collecting information om Inga. Next, the firm will explain how the information collected will affect the hiring decisions for the hiring department. Finally, the firm will then break down the effect of Inga's new role. Capturing, Collecting, and Storing Inga is looking to stray away from the customer relations department and focus more on the webstore and marketing roles. Therefore, there needs to be two separate departments that need to be created. l[hie deals with direct customer experience and the other with sales and marketing. Since Inga has overseen both responsibilities, she needs to brief the firm on all responsibilities, collected information, previous transactions, and previous customer feedback. Also, Inga should he tasked with the creation ofstoring the information in a cloud, such as Microso SharePoint. The information 'om Inga should he run by a quality data collection. This means the information needs to be complete, accurate, timely, and reliable. The information provided by Inga needs to be proofed to assure there is nothing missing, accurate to conrm the clients ofthe company's information, there needs to he a deadline set__ and the data needs to he accurately organized into customer relations or marketing storage spaces WASCSP, n.d.]-. Action Commands and Performance The desired outcomes ofthis case are to establish a team that brings complimentary experience and slcills that are from Inga's trainings but exceed the work production ofany one individual. Secondly, once these departments and teams have been established, they will be able to problemsolve and accommodate changing demands. Next, having a qualied team will provide a social dimension that is unique and provide enhanced administrative and economic outcomes om their work. Finally, the departments will divide the work and conquer. Inga will eventually lead her own department but for the time, spearhead the customer relations department to establish optimal performance for the organization [SHELL 2017'}. How to Collect and Organize Inga's Information The information being collected may be delicate or sensitive; therefore, a certain process needs to occur to maintain ethics and compliance, as well as efficiency and effectiveness. Taylor {LIME} states that there are multiple types of employee data collection. The two that are pertinent to the case consultation are job details and skills inventory data collection. For example, job details data collection may include thejob responsibilities and descriptions related to both departments. Also, the hiring department will need to coordinate with Inga to investigate what education and experience is needed to complete the job well. Regarding the skills inventory data collection, Inga will need to collaborate with the HR department to ensure they are recruiting individuals that understand additional training or ifthere are any skill gaps occurring. Hiring Decisions for Dep artm enta] Growth Wolf} states that forming other departments could be extremely beneficial in numerous ways for your organization. The reason is that the outcomes ofcreating other departments are the shown increase in production capacity and the ability to reach new target markets. Another exceptional reason to open another department is the expansion ofthe talent pool. With a new department, there will be new individuals bringing in a slew ofexperience and skills to help the organization grow in thinking and producing novel ideas. Inga's New Role and Conclusion In conclusion, there will be a huge change in operations due to the organization's expansion. The two departments being created under the information of Inga will result in extensive hiring. Inga will minimize the workload but become more responsible for the overseeing ofproduction for the departments. For example, Inga will need to oversee operations and provide oversight ofthe customer relations and webstore clients. Also, Inga will need to continue to work collaboratively with the new manager to ensure that all objectives are being completed eiciently. A new responsibility that Egg will be the development of vision, planning, and all facets of employee development. The establishment ofnew roles and responsibilities will be created through the stages of forming, storming, norming, and performing {ZIFPLJH 2020}