Please read the article and answer the following questions. The business industry of logistics is suffering from low profits and finds itself unable to raise prices despite its new product offerings. Price wars and fierce competition with little ability to gain any semblance of strong market share have made the industry particularly unattractive as a whole. This article covers the poor condition of the logistics sector and identifies a few key characterstics that are keeping it below the expecations of innovation and growth. What points from Deming's fourteen points of quality control can you identify that might help a company in the logistics industry to better understand their position and potential for growth?